Returns & Exchanges

At Sams247, we strive for complete satisfaction with every order, but due to the perishable nature of our products, we handle returns on a case-by-case basis. If your items arrive damaged or incorrect, please contact us within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your food items for any signs of damage, spoilage, or missing products to ensure they meet our quality standards.

• 2.
  Contact Support

  Email our customer service team at support@sams247.com with your order number and clear photographs of the issues within one day of receipt.

• 3.
  Review Process

  Our quality assurance team will review your claim and the provided images to determine if a refund, store credit, or replacement is appropriate.

• 4.
  Receive Resolution

  Once approved, your refund will be processed back to your original payment method, or a replacement shipment will be dispatched at no extra cost.